Refund Policy
Our returns address:
Merchandise Sziget return
Casablancaweg 12-D14 1047 HP
Amsterdam The Netherlands
Proof of postage: As the parcel remains your
responsibility until it arrives back with us, ensure that you get proof
of postage in case you need to contact us about your return. If you do
reach out, always provide us with your order number to make our life a
little easier.
Returning a faulty or incorrect item? Even though we expect our products to be perfect, it can happen that an item has a production defect.
Returns within Europe: If one of the items you
received isn't what you ordered or has a defect, please contact our
support team within the return portal to find a suitable solution.
Visit the return portal here.
Returns outside Europe: Contact our support team
within the return portal to find a suitable solution by clicking the
support widget in the lower right corner of the website.
Direct the package to the address below and add a filled-in return form to the package for easiest processing.
Merchandise Sziget return
Casablancaweg 12-D14 1047 HP
Amsterdam The Netherlands
Download the return form here.
Returning an unwanted item? We get it, sometimes
something just doesn't work for you and you want your money back. Don't
worry, as long as an item is still in its original packaging and perfect
condition, we accept returns within 30 days from the day you received
your order.
If you return an item requesting a refund within 30 days of receiving
it, we'll process a refund for the product price by way of the original
payment method. If you return your complete order, the original
shipping cost will also be refunded.
Faulty returns within Europe: Visit the return portal here.
Faulty returns outside Europe: Direct the package to the address below and add a filled-in return form to the package for easiest processing.
Merchandise Sziget return
Casablancaweg 12-D14 1047 HP
Amsterdam The Netherlands
Download the return form here.
Refund: We aim to refund you within 14 days (2
weeks) of receiving the returned item at our warehouse. If you request a
refund for an item during the above time frame but you can't return it
to us for some reason, please get in touch - but any refund will be at
our discretion.
After that? We don't accept returns for unwanted
items after the relevant returns period above. If you try to make a
return, we may have to send it back to your default delivery address and
ask you to cover the delivery costs.
Keep it clean: Some items can't be returned, like
earrings or items where a hygiene strip or seal has been removed (e.g.,
socks and underwear). Please check product descriptions before you
order.
Perfect condition: Of course, it's fine to try an
item on like you would in a shop, but please don't actually wear it. If
an item is returned to us damaged, worn, or in an unsuitable condition,
we won't be able to give you a refund, and we may have to send it back
to you (and ask you to cover the delivery costs). All items are
inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags.
Responsibility: Returned items are your
responsibility until they reach us, so make sure they're packed up
properly and can't get damaged on the way!
We're not responsible for any items that are returned to us by
mistake (it happens!). If we're able to locate the items (it's not
always possible) and you'd like these returned to you, we may ask you to
cover the delivery cost.
Fair use: If we notice an unusual pattern of returns
activity that doesn't sit right: e.g., we suspect someone is actually
wearing their purchases and then returning them or ordering and
returning loads - way, waaay more than even the most loyal Sziget
customer would order - then we might have to deactivate the account and
any associated accounts. If this happens to you and you think we've made
a mistake, please get in touch with Customer Care, and we'll be happy
to discuss it with you. Products offered on our website are strictly for
personal use only and not meant to be resold.
Want to exchange an item? If you need to exchange a
certain item, you can simply return the item within 30 days from
receiving your order following the steps on the return page. You may
place a new order for the desired product/size while we will refund you
for the original purchase via the default payment method. This generally
takes up to 14 days (2 weeks) to be processed from the day we receive
your return parcel.
What if it takes longer than 14 days to process my return?
From our experience, it does happen every now and then that the
delivery company experiences a delay in returning your parcel to our
warehouse. In that case, it’s advised to first reach out directly to
them and ask for an update, rather than asking us. Since you are the
sending party for a return parcel, we can’t look into the specific
details of this delivery.
Event purchases: If you purchased merchandise at any of our events, the rules below will apply:
Same Day returns. You can only return a purchase in its original packaging at the event of purchase.
Returns can be done within 1 hour of your initial purchase time.
For any other questions that we can help you with, please fill in the
contact form on the website and provide us your order number for fast
assistance. Generally, we respond to queries within 2 business days.