FAQ
ORDERS
How can I track my package?
You can follow your package with the track & trace code which you
will receive by email after we have processed and scanned your order at
our warehouse. Orders that are placed in the evening and in weekends
will be processed in most cases within 1-2 business days.
I did not receive a confirmation email. Now what?
It does happen every now and then that the confirmation email is
being held by the spam filter of your email program. Please check your
spam folder first. If you’ve placed an order later on the day or in the weekend, chances are that you will receive the confirmation email the next business day.
I received the wrong product, what now?
If you’ve received the wrong product please return the item following the steps on this return page. Also fill in and add the required Return Form so we can process your return nice and easy.
Can I pick up my order?
No, unfortunately this is not possible.
I've ordered the wrong size, can I adjust this?
No. Once your order has been placed we can't alter any details to your order.
DELIVERY
What are the delivery times?
Click here to see the delivery times per country.
Which delivery service do you use?
We send all our packages within Europe with DHL Parcel. For deliveries outside of Europe we use DHL Express.
I'm missing an item from my order, what do I do?
If an item is missing, please contact us using this contact page and tell us the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
Wat do I do if I receive a faulty item in my order?
We want to sort out any issues with faulty items straight away. As soon as you discover a fault, please contact us by filling in the contact form here with and provide us with: Order number, the faulty item’s name and number and a description of the fault NOTE: this only applies to production issues. Item’s with user damage will not be accepted upon return.
I never received my package, what now?
If you have not received your package, please reach out to DHL
Parcel or DHL Express to find out about the progress of your package.
DHL Parcel
DHL Express